Your data

Delete your account

This page explains how to close your account in any app published by DevTune Solutions Inc. (“DevTune”) and what happens to your data when you do. One account works across our web and mobile apps, so closing it anywhere closes it everywhere.

Delete it yourself

1. Sign in to the app on your phone, or to the web application in a browser.
2. Open Account settings.
3. Select Delete account and confirm.

Uninstalling a mobile app doesn’t delete your account or its data. If you subscribed through the App Store or Google Play, cancel the subscription in your Apple or Google account settings as well.

Ask us to delete it

If you can’t sign in, send us a request through the contact form with the topic Account deletion. Include the app name and the email address on your account. We confirm the request with that email address before we delete anything, then reply when it’s done.

What we delete, and when

• Within 30 days: your profile, sign-in details and everything you created or stored in the app are deleted, or anonymized so they can no longer identify you.
• Backups: deleted data may stay in encrypted backups for up to 90 more days, until they’re overwritten. We don’t restore deleted accounts from backups.
• Records we must keep: transaction and billing records are kept for six years, as Canadian tax law requires.

To delete only some of your data without closing your account, delete it in the app, or ask us through the contact form. Our privacy policy has the full details.